Frequently Asked Questions
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
You can shop at MONSE without creating an account.
However, register with us and you'll be able to enjoy the following benefits:
- Track your orders and review past purchases
- Add sold out items and products you love to your Wish List
- Save your address and card details for quicker check outs on future orders
IS MY PERSONAL INFORMATION KEPT PRIVATE?
We take data protection very seriously. Your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our Privacy Policy in full.
I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?
To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. For security reasons we are unable to send your old password via email.
WHAT PAYMENT METHODS DOES MONSE ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?
We accept major credit and debit cards, including Visa, MasterCard, and American Express. You may also choose to pay using Shop Pay, PayPal, Google Pay, or Venmo for a faster checkout experience.
All payments are processed through secure, encrypted checkout systems provided by our trusted payment partners. Your payment information is protected and never stored on our servers, making it safe to shop with confidence on MONSE.
WHICH DESTINATIONS DOES MONSE SHIP TO?
Currently, MONSE ships within the United States only. International customers may place orders through our affiliate partner, Farfetch. To find a MONSE retailer near you, please visit our Stockists page.
HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?
For information on delivery and shipping charges to your destination, view our Shipping options
DO YOU SHIP TO PO BOXES AND FREIGHT FORWARDING ADDRESSES?
We are not currently able to deliver to Post Office boxes. We do not deliver to forwarding addresses.
DO YOU OFFER A SAME DAY DELIVERY SERVICE?
We do not currently offer same-day delivery service.
DOES MONSE SHIP TO MULTIPLE ADDRESSES?
We are only able to deliver to one address per order. If you would like to send a single purchase to multiple addresses, we suggest placing separate orders for each destination.
HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.
If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.
HOW DO I RETURN OR EXCHANGE AN ITEM?
You will have 7 days to return your items from the time your order is delivered. All returns must be pre-authorized. Unfortunately, we do not offer exchanges at this time. If you would like to purchase a new size or color, etc., please follow the return process and place a new order. For complete instructions, please review our Return Policy.
WHAT IF I FIND A DISCREPANCY ON YOUR SITE?
Our goal is to ensure that any information provided on our website is accurate and up to date to the best of our ability. Unfortunately, it is not possible to guarantee that any website is void of human or computer errors. This website may contain typographical mistakes, inaccuracies or omissions that may relate to pricing, availability, or other product information. We reserve the right to correct any errors including after an order has been placed and to change or update information at any time without prior notice.
WILL SALES TAX BE CHARGED ON MY MONSE.COM ORDER?
MONSE charges state, local, and county taxes on online transactions based on shipping address as required by applicable laws. Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated amount.
