Frequently Asked Questions

You can shop at MONSE without creating an account.

However, register with us and you'll be able to enjoy the following benefits:

  • Track your orders and review past purchases
  • Add sold out items and products you love to your Wish List
  • Save your address and card details for quicker check outs on future orders

We take data protection very seriously. Your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our Privacy Policy in full.

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. For security reasons we are unable to send your old password via email.

We accept Visa, MasterCard and American Express credit and debit cards. You can also choose to pay Apple Pay. All payments are processed through a secure checkout system provided by Stripe.

Currently, MONSE only ships to the domestic U.S. but sign up for our SMS alerts and emails to be notified when international shipping is available. You may also place an international order through our affiliate partner Farfetch. To find MONSE in a store near you, please visit our Stockists page.

For information on delivery and shipping charges to your destination, view our Shipping options.

We are not currently able to deliver to Post Office boxes. We do not deliver to forwarding addresses.

We do not currently offer same-day delivery service.

We are only able to deliver to one address per order. If you would like to send a single purchase to multiple addresses, we suggest placing separate orders for each destination.

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package.

If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

You will have 7 days to return your items from the time your order is delivered. All returns must be pre-authorized. Unfortunately, we do not offer exchanges at this time. If you would like to purchase a new size or color, etc., please follow the return process and place a new order. For complete instructions, please review our Return Policy.

Our goal is to ensure that any information provided on our website is accurate and up to date to the best of our ability. Unfortunately, it is not possible to guarantee that any website is void of human or computer errors. This website may contain typographical mistakes, inaccuracies or omissions that may relate to pricing, availability, or other product information. We reserve the right to correct any errors including after an order has been placed and to change or update information at any time without prior notice.

MONSE charges state, local, and county taxes on online transactions based on shipping address as required by applicable laws. Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated amount.

Digital gift cards to MONSE.COM are available for purchase through the link HERE. Gift cards expire one year from the date of receiving the custom code.