Exchanges & Returns

All returns must be pre-authorized:

1. Email customercare@monse.com and include your order number.
2. MONSE will issue a Return Authorization Number. MONSE will not accept any returns without a Return Authorization Number.

You will have 7 days to return or exchange your order from the time your order is received. Please contact customercare@monse.com to receive your Return Authorization Number. Returned items must be unused with all original tags and accessories attached. Items that have been personalized, damaged, worn or altered will not be accepted for return.

Within your initial shipment, you will receive a return label. If you choose to use the return label, the cost will be $10 and will be deducted from the total refund amount.

Once your return has been received, you will receive an email confirmation letting you know that the return has been received and accepted. Returns that do not meet our policy will be sent back and will incur a $30 re-stock fee and return shipping.

Please contact our customer care team by emailing customercare@monse.com if you have any further questions.

Return Mailing Address:
611 Broadway, Unit 308 New York, NY 10012

MONSE does not currently allow exchanges. Please follow the return process and place a new order.

Once your return has been received and if it is accepted, your refund will be credited to the original method of payment. All sales taxes will also be refunded.

Please note that refunds can take up to 15 working days to show on your account, depending on your banking institution or payment provider. Process time may be longer during peak seasons

MONSE, LLC (MONSE.com) does not accept returns on any items purchased from any retailers other than MONSE.com. We are happy to answer any questions related to MONSE products, but are unable to process any returns, exchanges, credits, refunds or repairs for any product purchased outside of MONSE.com. We reserve the right to reject any returns that do not comply with the conditions above. MONSE.com will not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen or mishandled. Please keep all tracking details for your records. MONSE.com reserves the right to change its payment procedures at any time without prior notice to you.